Questions & Answers

We hope this information is useful in planning your visit. If the answer to your question is not listed here please contact us.

Checking In & Out...

What is your check-in and check-out time?

Check-in time is 3 pm and check-out time is 12pm (noon.) All rooms will be held until 7am the day following your scheduled check in.

What if I arrive before the check-In time?

We cannot guarantee that your room will be ready before 3pm. But you can check you luggage with our bellman until your room is ready.

Amenities & services...

Where is nyma, the new york manhattan hotel located?

The address is 6 W. 32nd Street, just west of Fifth Avenue. We are in midtown in a vibrant neighborhood with many restaurants from which to choose. We are walking distance to Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. We are two blocks to the Empire State building and Macy’s Department Store while the Jacob K. Javits Convention Center is a short cab ride away.

What amenities do you have in your hotel?

We offer free continental breakfast, free Wi-Fi, and free phone calls nationwide. In our rooms, we have flat screen TVs, hair dryer, coffee and tea maker, and iron and ironing board.

Do the rooms have private bathrooms?

Each guest room has a private bathroom.

Are there safes in the rooms?

We offer a safe in each guest room.

Is breakfast included in the rate?

Free continental breakfast is offered between 6:30am and 10 am every morning to all guests.

Does your hotel have (wireless) Internet access?

nyma provides free wireless as well as hard wired internet access in guest rooms . There is also free wireless internet access in  all public areas. Should you need one, a patch wire is also available.

How many people can stay per room?

2 people can stay in a room with a King bed and 4 people in a room with 2 double beds.

Are your rooms non-smoking?

We do have non-smoking rooms available upon request.

Are pets allowed?

Pets are not allowed unless they are licensed service animals.

How can I make special requests for things such as extra bedding or blankets?

You can make special requests by calling the hotel front desk and they can assist you with any possible requests.

Reservations, Rates & Discounts...

How do I book a reservation?

You can book a reservation and check rates directly online or by calling directly at 1.800.755.3194 (toll free within the US) 0808.178.6363 (UK and IRL) or call 212.790.2790. Our Reservations Department is open 24 hours a day.

What payment methods can I use to pay for my reservation?

Credit cards and cash. For credit cards, we accept American Express, Visa, Mastercard, Discover, and JCB. Please contact our Reservations Department for more details. Our Reservations staff is available 24/7. Please note that we do not charge your credit card until the time of your arrival. The credit card information we take is merely to guarantee your reservation.

What are taxes for hotel stay?

Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice).

Are the rates in US dollars?

Yes. All rates quoted for reservations are in US dollars.

What is your policy on cancelling a reservation?

You may cancel your reservation anytime upto 24 hours prior to 3 pm (Eastern time) of your arrival date. If you do not cancel by this time, you will be charged for one night’s stay. In order to cancel your reservation you can call our Reservations department at 1.800.755.3194 (US) 0808.178.6363 (UK and IRL) or 212.790.2790 or cancel your reservation online. Our Reservations Department is open 24 hours a day.

I am a tour operator/travel agent and looking to get rates and/or book groups. Who do I contact?

Please contact our Reservations Department at 800.755.3194 (toll free within the U.S) 0808.178.6363 (UK and IRL) or 212.790.2790. Reservations are open 24/7.

I would like to reserve more than one room at a time. What do I do?

Please contact our Reservations department at 800.755.3194 (toll free within the U.S) 0808.178.6363 (UK and IRL) or 212.790.2790. Reservations are open 24/7.

I would like to make a group reservation. Who do I contact?

Please contact our Groups Coordinator at 800.755.3194 (toll free within the U.S) 0808.178.6363 (UK and IRL) or 212.790.2742

Parking & Attractions...

What shopping, tourist attractions, theaters, restaurants are near nyma, the new york manhattan hotel?

You can visit the concierge desk in the nyma lobby. You can also call our Reservations department at 800.755.3194 (US) 0808.178.6363 (UK and IRL) or 212.790.2790 for more information. Reservations are open 24/7.

Can you tell me about some interesting events and tips during my stay in NYC?

You can visit our daily blog for the latest events and NYC happenings or follow us on Twitter and Facebook.

Friend nyma on Facebook, or follow us on Twitter:

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Getting to nyma from the airport...

From JFK:

Taxis

Yellow cabs are available relatively easily at the Airport. The flat fare from JFK Airport is about $45.00 plus any tolls and tips. Note that the meter should not be turned on and the night surcharge is not be added. Tipping is at your discretion, but it is customary to tip the cab driver 10% of the fare. For more detailed information on cab fares and your rights please refer to the New York Taxi and Limousine Commission brochure.

Public transit

To reach our hotel via public transportation, take the AirTrain from JFK to Jamaica Station ($5 per person)

At Jamaica Station, transfer to the blue E subway train in the direction of World Trade Center ($2.50 per person) to the 34th Street Penn Station stop and exit at 8th avenue. The hotel is a short walking distance two blocks south and 3 blocks east of Penn Station. Alternatively, a yellow taxi could be used to get to the hotel.

Please refer to these google transit directions for alternative directions: http://goo.gl/maps/EE4e
(recommends AirTran ->E -> F)

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at AirLink 1.877.599.8200 http://www.goairlinknyc.com, Super Shuttle 1.800.258.3826  http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers.

Buses

Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia and JFK airports. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are approximately $27 round trip for JFK and $15 for one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.

From LaGuardia:

Taxis

Yellow cabs are available relatively easily at the Airport. The fare from LaGuardia to nyma is approximately $22 but can vary depending on traffic. Please note that this fare does not include bridge tolls or tip. For more detailed information on cab fares and your rights please refer to the New York Taxi and Limousine Commission

Public Transportation

To take public transportation for nyma,  you may take the Q33 Bus to Roosevelt Avenue-Jackson Heights in Queens and then switch to the F train to Manhattan.

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at AirLink 1.877.599.8200 http://www.goairlinknyc.com, Super Shuttle 1.800.258.3826  http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers.

Buses

Privately owned New York Airport Service Buses are a popular way to get to and from LaGuardia. They pick up from each airport every half hour and drop passengers at Grand Central Terminal on 42nd Street and Park Avenue. Fares are $21 round trip and $12 one way. Tickets can be purchased online or at the airport bus stop (found outside every baggage claim) and at the office near Grand Central (on Park Avenue, between 41st and 42nd Street, under the green bridge). The trip takes anywhere from 40 minutes to an hour and a half, depending on traffic.

From Newark

Newark Airport also has an AirTrain system that takes you to Newark Penn Station from where a train to New York Penn Station can be taken. The entire fare  is $12.50 inclusive of the AirTrain fare of $5.50. The directions from Penn Station to the hotel are identical to those above for travel from JFK. The hotel is a short walking distance two blocks south and 3 blocks east of Penn Station. Alternatively, a yellow taxi could be used to get to the hotel.

Taxis

The dispatcher for New Jersey taxis gives you a slip of paper with a flat rate ranging from $30 to $38 (toll and tip extra), depending on where you're going in Manhattan, so be precise about your destination. New York yellow cabs aren't permitted to pick up passengers at Newark. The yellow-cab fare from Manhattan to Newark is the meter amount plus $15 and tolls (about $69-$75, perhaps a few dollars more with tip). Jersey taxis aren't permitted to take passengers from Manhattan to Newark.

Shuttle Services

You also may use Airlink shuttle or Super Shuttle which is between $22-$24 per person and drops you off right at your destination. No reservations are required from the airport to your destination but they are required for your return trip. You may visit their website or call them at Airlink 1.877.599.8200 http://www.goairlinknyc.com, Super Shuttle 1.800.258.3826   http://www.supershuttle.com to make a reservation. Do note that on return trips, you may be required to be picked up as early as 4 hours before your departure to allow time for the shuttle to pick up other passengers